Effective Date: 2023 

Welcome to Dr. Phil – The Motor Surgeon. By using our services or accessing our website, you agree to the following terms and conditions. Please read them carefully.

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1. General Terms

1.1. Scope of Services:
We provide professional engine repair, maintenance, and diagnostic services. All services are subject to availability and the condition of the vehicle.

1.2. Customer Responsibility:
It is the customer’s responsibility to provide accurate information about their vehicle, including its condition, history, and any known issues.

1.3. Right to Refuse Service:
We reserve the right to refuse service for any vehicle that poses safety risks or falls outside our scope of expertise.

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2. Estimates and Pricing

2.1. Estimates:
All initial estimates provided are approximate and may vary based on additional diagnostics or unforeseen complications.

2.2. Pricing:
All prices are listed in Aruban Florins (AWG) and are subject to change without prior notice.

2.3. Approval for Additional Work:
If additional repairs or costs are required, we will notify the customer for approval before proceeding.

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3. Payments and Refunds

3.1. Payment Terms:
Full payment is required upon completion of services unless otherwise agreed upon in writing.

3.2. Accepted Payment Methods:
We accept cash, credit cards, and bank transfers.

3.3. Refund Policy:
Refunds are only provided for services not rendered or in cases where an error on our part is proven. Parts purchased are non-refundable unless covered by warranty.

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4. Warranties and Liability

4.1. Service Warranty:
We guarantee our workmanship for [insert warranty period, e.g., 30 days or 1,000 km], covering only the specific repair performed.

4.2. Parts Warranty:
Parts are subject to the manufacturer’s warranty. We are not responsible for defects or failures caused by faulty parts.

4.3. Limitation of Liability:
We are not liable for any incidental or consequential damages arising from delays, parts availability, or vehicle condition.

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5. Vehicle Storage and Pickup

5.1. Storage Policy:
Vehicles left on our premises for more than [insert period, e.g., 7 days] after service completion may incur a daily storage fee.

5.2. Abandoned Vehicles:
Vehicles left unclaimed for more than [insert period, e.g., 30 days] will be considered abandoned and may be disposed of or sold to recover costs.

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6. Emergencies and Roadside Assistance

6.1. Roadside Services:
Our roadside assistance is limited to the services listed at the time of request. Additional repairs must be completed at our workshop.

6.2. Liability for On-Site Services:
We are not responsible for any incidental damage occurring during emergency services performed outside our premises.

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7. Privacy Policy

7.1. Customer Information:
We collect and store customer information for service purposes only. This information will not be shared with third parties without consent.

7.2. Data Security:
We take reasonable steps to secure customer data, but we cannot guarantee complete protection against unauthorized access.

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8. Governing Law and Disputes

8.1. Jurisdiction:
These terms are governed by the laws of Aruba. Any disputes will be resolved under Aruba’s legal framework.

8.2. Dispute Resolution:
In case of a disagreement, we encourage mediation before pursuing legal action.

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9. Amendments to Terms

We reserve the right to update these terms and conditions at any time. Updates will be posted on our website and will take effect immediately upon publication.

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10. Contact Us

If you have any questions or concerns regarding these terms, please contact us:

• Email: info@themotorsurgeon.com
• Phone: +297 568 9289
• Address: Oranjestad, Aruba